A bold move by Alton Towers has sparked a debate: Should people with autism and ADHD be excluded from the disability fast lane? This controversial trial during the February half-term holidays has left many questioning the theme park's approach to accessibility.
Merlin Entertainments, the company behind Alton Towers, offers a "ride access pass" to visitors with disabilities or medical conditions that make queueing challenging. This pass allows guests and their companions to book a slot on a virtual queueing system, providing a much-needed break from crowded lines.
However, the company has received feedback from disabled visitors with additional needs, stating that the digital pass isn't meeting their expectations, especially as demand has increased and wait times have grown.
"But here's where it gets controversial..." People with anxiety and autism, who often struggle with crowds, have been using this pass. But under the upcoming trial, Merlin plans to restrict the pass to guests with specific needs, such as difficulty standing, level access requirements, or urgent toilet needs.
Instead, those with crowd-related difficulties will be offered an essential companion ticket and access to sensory rooms and quiet spaces within the park.
These changes will also be implemented at Chessington World of Adventures and Windsor Legoland, both operated by Merlin.
Christine Flintoft-Smith, from the National Autistic Society, acknowledged the concerns raised by autistic individuals and their families. She highlighted that NAS has a long-standing relationship with Merlin, emphasizing their commitment to creating an inclusive environment.
"We are pleased that Merlin is taking feedback seriously and will review the new arrangement after the February half-term."
Rob Smith, Merlin's chief operating officer, acknowledged that these changes have caused concern for some guests. He assured that Merlin remains dedicated to supporting neurodiverse guests and those with mental health needs.
"We are actively listening to this feedback and will keep this approach under review before our main season openings in March. Our goal is to ensure an inclusive and supportive experience for all our visitors."
Visitors to Alton Towers can also purchase a "Fastrack" pass to bypass the queues, but this comes at an additional cost starting from £35 on top of the ticket price.
"And this is the part most people miss..." The approach will be thoroughly reviewed after the half-term holidays, leaving room for potential adjustments based on the feedback received.
What are your thoughts on this controversial trial? Do you think it's a step towards better accessibility, or does it miss the mark? We'd love to hear your opinions in the comments!
